Shipping & Delivery 🚚

How long does shipping take?

It depends where you live!. Most orders usually arrive within 3-6 business days once dispatched. All orders can be tracked within our portal.

Where do you ship from?

We ship all US orders from Tulsa, Oklahoma!

What should I do if my order says delivered but I didn't receive it?

So sorry to hear that! Sometimes packages get marked delivered a bit early, end up at a neighbor's house, or get tucked away in an unexpected spot. Before we send a replacement, please check a few things:. If 72 hours have passed since the delivery s

How do I find out which post office / packstation my order has been delivered to?

Sometimes your order will be delivered to your local post office or packstation, to find out where your local depot is we recommend inputting your tracking ID into your local postal carriers website. If a card has not been left and the location is no

What should I do if my tracking hasn't updated?

If your tracking shows "Label Created" but no carrier scan:. If your tracking shows movement but hasn't updated in a few days:. Either way, email us at [email protected] with your order number and we'll take a look.

Can I change my shipping address after placing an order?

If your order hasn't been processed for shipping yet, email us at [email protected] right away with the correct address. We may be able to update it before it ships out — but we can't always guarantee it, especially if there's a delay between when you r

I received the wrong product in my order, what should I do?

Sorry about the mix-up! Here's what to do:. Once we verify the mistake, we'll send a free replacement of the correct product right away. Please feel free to keep the wrong item we sent - no need to ship it back. We typically respond within 48 hours.

How do I cancel my order or subscription if it has already been processed or shipped?

If your order has already been processed or shipped from our warehouse, we regret to inform you that we are unable to make any changes to it at this time.

Do you provide shipping options to locations outside of your standard delivery area?

Thank you for your interest in our products. If you are located outside of our standard delivery area, such as Canada or EU, please send us your full shipping details and address. Our team will check with our warehouse to explore potential solutions

Is your packaging recyclable?

We are using recyclable materials for our transportation boxes. However, the pouches themselves are not 100% recyclable in their current form. We understand the importance of sustainability and are actively working on making our pouches fully recycla

My frother (or other hardware) isn't working. What should I do?

Sorry about that! If your frother, mug, or other accessory isn't working as expected, please:. We'll review the photos and send a free replacement if the item is defective. We typically respond within 48 hours.

My order has arrived damaged, what should I do?

So sorry your order arrived damaged! Here's what to do:. Once we've reviewed the photos, we'll send a free replacement of the damaged item(s) right away. We typically respond within 48 hours.