Shipping & Delivery 🚚

How long does shipping take?

It depends where you live!. Most orders usually arrive within 2-3 business days once dispatched. All orders can be tracked within our portal.

Where do you ship from?

We ship all US orders from our warehouse, based in Chicago!

What should I do if my order says delivered but I didn't receive it?

We're sorry to hear that you're experiencing issues with your delivery. If your order indicates that it has been delivered but you have not received it, we recommend taking the following steps:. If after these steps you still have not located your pa

How do I find out which post office / packstation my order has been delivered to?

Sometimes your order will be delivered to your local post office or packstation, to find out where your local depot is we recommend inputting your tracking ID into your local postal carriers website. If a card has not been left and the location is no

What should I do if my tracking hasn't updated?

Delays with tracking can be incredibly annoying so we are really sorry! Most tracking numbers will update within two working days so please be patient. Sometimes the shipping carrier has simply missed a scan on your package. If your tracking has not

Can I change my shipping address after I've placed an order?

We unfortunately cannot update shipping addresses once an order has been placed or shipped from our warehouse. However, once you receive the tracking information, you may redirect the package to your new address by contacting the carrier directly. Yo

I received the wrong product in my order, what should I do?

If you have received the wrong product in your order, we ask that you provide a photo of the item(s) received and the label for our reference. We also ask that you check your confirmation email to verify the items you ordered. Once we can verify the

How do I cancel my order or subscription if it has already been processed or shipped?

If your order has already been processed or shipped from our warehouse, we regret to inform you that we are unable to make any changes to it at this time.

Do you provide shipping options to locations outside of your standard delivery area?

Thank you for your interest in our products. If you are located outside of our standard delivery area, such as Canada or EU, please send us your full shipping details and address. Our team will check with our warehouse to explore potential solutions

Is your packaging recyclable?

We are using recyclable materials for our transportation boxes. However, the pouches themselves are not 100% recyclable in their current form. We understand the importance of sustainability and are actively working on making our pouches fully recycla

What should I do if a product is not working after I received it?

If you've received a product from us and it isn't working, despite attempting to charge it, we sincerely apologize for the inconvenience. Please send our Team an email ([email protected]) with the relevant photos and your order ID and we will help as so

My order has arrived damaged, what should I do?

Firstly, we are very sorry that this has happened, to help resolve the issue we ask that you provide photos of the box, label, and all item(s) received as soon as possible after your order arrives. Please do not dispose of any items until you hear fr