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Neubrain

Delays with tracking can be incredibly annoying so we are really sorry! Most tracking numbers will update within two working days so please be patient.Sometimes the shipping carrier has simply missed a scan on your package.&#xA0;If your tracking has not updated after a couple of days, please let us know. We can see that same tracking information that you can once the package leaves our warehouse but are always happy to help.

Delays with tracking can be incredibly annoying so we are really sorry! Most tracking numbers will update within two working days so please be patient. Sometimes the shipping carrier has simply missed a scan on your package. If your tracking has not

What should I do if my tracking hasn't updated?

Shipping & Delivery 🚚

What is Smart Coffee?

How does it taste?

What's the best way to have Smart Coffee?

How long does it take for Smart Coffee to work?

What is the serving size for Smart Coffee?

Does the pouch come with a spoon?

Can I take Smart Coffee every day?

How will I feel when taking Smart Coffee?

Does the frother need batteries?

How To Enjoy 👅

How do I cancel my order?

I haven't received an order confirmation, what should I do?

What happens if I make a purchase by mistake?

Can I make a one time purchase?

Do you offer sample/trial packs?

Does Smart Coffee come in different flavors?

Can I have a discount code?

What can I do if my order is delayed or hasn't been sent our yet?

Are the accessories dishwasher safe?

Orders 📦

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

How can I update the products in my subscription?

How do I update my subscription address?

What should I do if I received an order confirmation for a subscription I was not aware I signed up for?

Can I change my subscription delivery address?

How do I update the payment method in my subscription?

Subscriptions 🚀

Are the ingredients safe?

Does it contain any calories?

Smart Coffee Ingredients

Where are your mushrooms sourced from?

How do the ingredients work?

Where is it made?

Ingredients & How It's Made🍄

How long does shipping take?

Where do you ship from?

What should I do if my order says delivered but I didn't receive it?

How do I find out which post office / packstation my order has been delivered to?

Can I change my shipping address after I've placed an order?

I received the wrong product in my order, what should I do?

How do I cancel my order or subscription if it has already been processed or shipped?

Do you provide shipping options to locations outside of your standard delivery area?

Is your packaging recyclable?

What should I do if a product is not working after I received it?

My order has arrived damaged, what should I do?

Do you offer refunds or exchanges?

Money Back Guarantee

Returns ↩️

Is Smart Coffee Vegan friendly and dairy free?

Can I take your products while pregnant or breastfeeding?

Will your products show up or impact a drug test?

Can I take your products alongside prescription medication?

Are your products suitable for people with a nut allergy?

Are these 'magic' mushrooms?

Does this help with ADHD?

Are your products suitable for children?

Medical 🧠

I am not happy with the product or service received, how do I complain?

How to address feedback regarding product flavor and benefits?

How do I unsubscribe from your marketing emails?

Feedback & Complaints 💬

Do you have a Referral/Ambassador program?

Referral/Ambassador Program T&Cs

Referrals 👨‍👩‍👧‍👦

About us - The Neubrain story so far

Need more help? Contact our Support Team

Can I speak to someone on the phone?

Contact Us 📲

What’s your return policy?

How can I update my subscription preferences?

What should I do if my tracking hasn't updated?Updated 2 months ago