Send us an email! We'll get back to you as soon as possible, Mon-Fri.

Return Home

Neubrain

Find answers to your questions about orders, subscriptions, shipping, and more. Get support fast with the Neubrain Help Center.

Neubrain Help Center | FAQs, Orders & Subscription Support

What is Smart Coffee?

How does it taste?

What's the best way to have Smart Coffee?

How long does it take for Smart Coffee to work?

What is the serving size for Smart Coffee?

Does the pouch come with a spoon?

Can I take Smart Coffee every day?

How will I feel when taking Smart Coffee?

Does the frother need batteries?

How To Enjoy 👅

Can I cancel or change my order after placing it?

I haven't received an order confirmation, what should I do?

Can I make a one time purchase?

Do you offer sample/trial packs?

Does Smart Coffee come in different flavors?

Can I have a discount code?

What can I do if my order is delayed?

Are the accessories dishwasher safe?

Orders 📦

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

How do I update my subscription? (products, address, payment, preferences)

I received an order confirmation for a subscription I didn't mean to start. What should I do?

Subscriptions 🚀

Are the ingredients safe?

Does it contain any calories?

Smart Coffee Ingredients

Where are your mushrooms sourced from?

How do the ingredients work?

Where is it made?

Ingredients & How It's Made🍄

How long does shipping take?

Where do you ship from?

What should I do if my order says delivered but I didn't receive it?

How do I find out which post office / packstation my order has been delivered to?

What should I do if my tracking hasn't updated?

Can I change my shipping address after placing an order?

I received the wrong product in my order, what should I do?

How do I cancel my order or subscription if it has already been processed or shipped?

Do you provide shipping options to locations outside of your standard delivery area?

Is your packaging recyclable?

My frother (or other hardware) isn't working. What should I do?

My order has arrived damaged, what should I do?

Shipping & Delivery 🚚

What's your refund policy?

Returns ↩️

Is Smart Coffee Vegan friendly and dairy free?

Can I take your products while pregnant or breastfeeding?

Will your products show up or impact a drug test?

Can I take your products alongside prescription medication?

Are your products suitable for people with a nut allergy?

Are these 'magic' mushrooms?

Does this help with ADHD?

Are your products suitable for children?

Medical 🧠

What are HSA and FSA accounts?

How does using HSA/FSA save me money?

Can I use HSA/FSA with Neubrain?

Can I use HSA/FSA card on a one-time order?

How does HSA/FSA work for subscription orders?

How long does HSA or FSA reimbursement take?

How long does it take for me to receive my Letter of Medical Necessity?

Do I need to take Truemed’s survey every time I make a purchase from Neubrain?

What is a Letter of Medical Necessity, and how is this compliant?

When should I use my FSA/HSA dollars?

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still checkout with Truemed?

What if my reimbursement is rejected by my administrator?

HSA/FSA 🌱

I am not happy with the product or service received, how do I complain?

How to address feedback regarding product flavor and benefits?

How do I unsubscribe from your marketing emails?

Feedback & Complaints 💬

Do you have a Referral/Ambassador program?

Referral/Ambassador Program T&Cs

Referrals 👨‍👩‍👧‍👦

About us - The Neubrain story so far

Need more help? Contact our Support Team

Can I speak to someone on the phone?

Contact Us 📲

All subscription updates are self-serve in your subscriber portal. Log in here: Subscriber Login. From there you can:. Important: any changes you make will only apply to future orders. Orders that have already been placed will ship as scheduled, even

All subscription updates are self-serve in your subscriber portal. Log in here: <a href="https://drinkneubrain.com/a/loop_subscriptions/get-subscription-link">Subscriber Login</a> From there you can:<ul><li style="font-size: 16px;">Change your products or quantities.</li><li style="font-size: 16px;">Update your shipping address.</li><li style="font-size: 16px;">Update your payment method.</li><li style="font-size: 16px;">Change the date of your next delivery.</li><li style="font-size: 16px;">Pause or skip an upcoming order.</li></ul>&#xA0;Important:&#xA0;any changes you make will only apply to future orders. Orders that have already been placed will ship as scheduled, even if you make changes after.&#xA0;If you need help finding any of these options, email us at hi@neubrain.co and we&apos;ll point you in the right direction.

We're sorry to see you go! Cancelling your subscription is straightforward — you can do it yourself in the subscriber portal at any time. Log in here using the email associated with your original order: Subscriber Portal. Once logged in, you can canc

We&apos;re sorry to see you go! Cancelling your subscription is straightforward &#x2014; you can do it yourself in the subscriber portal at any time.&#xA0;<h3 id="how-to-cancel">How to cancel</h3>Log in here using the email associated with your original order: <a href="https://drinkneubrain.com/a/loop_subscriptions/get-subscription-link">Subscriber Portal</a>Once logged in, you can cancel your subscription with a single click.&#xA0;Cancellations must be done through the subscriber portal &#x2014;&#xA0;we&apos;re not able to cancel subscriptions over email or phone. If you have trouble accessing your account, our team is happy to walk you through the process. Email us at hi@neubrain.co.&#xA0;<h3 id="before-you-cancel-alternatives">Before you cancel: alternatives</h3>Inside your subscriber portal, you can also:<ul><li style="font-size: 16px;">Pause&#xA0;your subscription for up to 4 weeks.</li><li style="font-size: 16px;">Skip&#xA0;an upcoming delivery.</li><li style="font-size: 16px;">Reschedule&#xA0;the date of your next delivery.</li></ul>&#xA0;<h3 id="what-happens-when-you-cancel">What happens when you cancel</h3><ul><li style="font-size: 16px;">You won&apos;t be charged again or receive any further shipments.</li><li style="font-size: 16px;">Cancelling does NOT cancel any orders that have already been placed, those will still ship.</li><li style="font-size: 16px;">Loyalty points are forfeited at cancellation.</li><li style="font-size: 16px;">If you cancel before completing all 6 of your free gift orders, you&apos;ll lose any remaining gifts. (If you reactivate the same subscription later, you&apos;ll pick up where you left off.)</li></ul>&#xA0;For full details, see our <a href="https://drinkneubrain.com/policies/subscription-policy">Cancellation Policy</a>.

All articles

Categories