HSA/FSA 🌱

What are HSA and FSA accounts?

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your emplo

How does using HSA/FSA save me money?

Because HSA/FSA funds are pre-tax, you’re using money that has not already been reduced by income taxes. That means qualified customers can often make their dollars go further when purchasing eligible wellness products. On average, customers can save

Can I use HSA/FSA with Neubrain?

Yes, if you qualify through Truemed’s medical review process. Truemed helps determine eligibility and, if approved, provides the documentation you need to use or reimburse your HSA/FSA funds.

Can I use HSA/FSA card on a one-time order?

Yes. For eligible one-time purchases, customers can click to "pay with Truemed" during the checkout flow and use their HSA/FSA card like they would any other payment card, including split payment if needed. .

How does HSA/FSA work for subscription orders?

Subscriptions follow a different process. Customers should place their subscription order normally, then click “Qualify Here” on the thank-you page or in the order confirmation email to start the Truemed reimbursement flow after purchase. Customers w

How long does HSA or FSA reimbursement take?

For most FSA/HSA administrators, your expenses will be approved within days when you submit your claim for reimbursement along with your receipt and a Letter of Medical Necessity. The exact timing will vary based on your administrator.

How long does it take for me to receive my Letter of Medical Necessity?

Generally it takes 2-5 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your i

Do I need to take Truemed’s survey every time I make a purchase from Neubrain?

If you have already received a Letter of Medical Necessity for purchasing specific products from a merchant, you do not need to complete Truemed’s survey again so long as your Letter of Medical Necessity remains valid. Letters of Medical Necessity ar

What is a Letter of Medical Necessity, and how is this compliant?

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is. There are thousands of studies showing food and exercise is often the best m

When should I use my FSA/HSA dollars?

You can use your HSA/FSA dollars all year long. However, most FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st - use it, so you don’t

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still checkout with Truemed?

Yes. You can still submit for partial reimbursement. For example: if you purchase an eligible item for $100 but only have $60 in your account, you can reimburse $60 of your purchase with your tax-free funds (with the remaining $40 paid for as normal)

What if my reimbursement is rejected by my administrator?

Please contact us at [email protected] so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.