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Neubrain

Find answers to your questions about orders, subscriptions, shipping, and more. Get support fast with the Neubrain Help Center.

Neubrain Help Center | FAQs, Orders & Subscription Support

We’re getting your order ready to ship. Most orders are packed and shipped within 24 hours. You’ll receive a tracking update as soon as it’s on its way! 

In some cases, it may take up to 48 hours for this tracking to update.

Thank you for your patience! 😊

We want you to love your Neubrain experience!. Our return policy allows for returns or exchanges on all first orders placed within the last 30 days. If you're not satisfied with your order, please reach out to us, and we'll be happy to assist with a

We want you to love your Neubrain experience!Our return policy allows for returns or exchanges on all first orders placed within the last 30 days.&#xA0;If you&apos;re not satisfied with your order, please reach out to us, and we&apos;ll be happy to assist with a return or exchange. Please note that subscription refills are not eligible for return, as our subscription portal is available for customers to manage or cancel at any time.Special sale items, trials, and annual offers are not eligible for return.If you&apos;d like to start a return, please send us a message or email <a href="mailto:hi@neubrain.co">hi@neubrain.co</a> with your account email and order number. Once our returns department receives your returned item, you can expect your refund to be processed within 5 business days or fewer.&#xA0;

What’s your return policy?

We're very sorry to see you go but cancelling a subscription with us is very straightforward. You can manage this anytime by logging into your account here: Subscription Login Link. Or if you would like some help reach out to us! Please note this wil

We&apos;re very sorry to see you go but cancelling a subscription with us is very straightforward.You can manage this anytime by logging into your account here: <a href="https://drinkneubrain.com/a/loop_subscriptions/get-subscription-link">Subscription Login Link</a>Or if you would like some help reach out to us! Please note this will not cancel any orders already placed.&#xA0;Due to privacy restrictions, we cannot cancel subscriptions on our customer&apos;s behalf.

How can I cancel my subscription?

Updating your subscription with us is very straightforward. You can manage this anytime by logging into your account and selecting 'manage products'. Sign in here: Subscription Login Link. Please note this will not update any orders already placed.

Updating your subscription with us is very straightforward.&#xA0;You can manage this anytime by logging into your account and selecting &apos;manage products&apos;.Sign in here: <a href="https://drinkneubrain.com/a/loop_subscriptions/get-subscription-link">Subscription Login Link</a>Please note this will not update any orders already placed.

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