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Orders 📦
Can I cancel or change my order after placing it?
Yes, in many cases - but you need to reach out quickly. Email us at [email protected] as soon as possible with your order number. If your order hasn't been processed for shipping yet:. If your order has already been processed for shipping:. For addition
I haven't received an order confirmation, what should I do?
If you've placed an order and haven't received a confirmation email within 15 minutes, here's what to check:. If you still can't find your confirmation, email us at [email protected] with the name and shipping address used on the order, and we'll locate
Can I make a one time purchase?
Yes! Some of our products can be purchased without a subscription - just select one-time purchase on our website. Please note that currently our free gift bundles and premium starter kits are subscription only.
Do you offer sample/trial packs?
Yes!. These can be found here:Â Boost Brainpower with NEUBRAIN Smart Coffee: 7-Day Supply
Does Smart Coffee come in different flavors?
Great question!. Unfortunately Smart Coffee is only available in standard coffee flavor right now. However, we do also offer a Matcha and Chai Latte on our Shop All page here: Neubrain | Shop All Items – NEUBRAIN. We currently have plans to expand th
Can I have a discount code?
We release all our latest discounts and offers via our mailing list - you can sign up here: https://drinkneubrain.com. Scroll to the very bottom of our homepage!
What can I do if my order is delayed?
Most orders are processed for shipping within 1-2 business days, and standard delivery takes 3-6 business days from when the order ships. Delivery times can be longer during the November-December holiday season. If your order hasn't shipped yet and i
Are the accessories dishwasher safe?
Great question!. We recommend hand washing the accessories to keep them looking in tip top shape!. You can however use a dishwasher or soak them in warm soapy water if you are looking for a deep clean. This may cause the color and print to fade over