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Neubrain

Please contact us at <a href="mailto:support@truemed.com" rel="noopener noreferrer nofollow" target="_blank" id="isPasted">support@truemed.com</a> so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator&#x2019;s form.

Please contact us at support@truemed.com so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.

What if my reimbursement is rejected by my administrator?

HSA/FSA 🌱

What is Smart Coffee?

How does it taste?

What's the best way to have Smart Coffee?

How long does it take for Smart Coffee to work?

What is the serving size for Smart Coffee?

Does the pouch come with a spoon?

Can I take Smart Coffee every day?

How will I feel when taking Smart Coffee?

Does the frother need batteries?

How To Enjoy 👅

How do I cancel my order?

I haven't received an order confirmation, what should I do?

What happens if I make a purchase by mistake?

Can I make a one time purchase?

Do you offer sample/trial packs?

Does Smart Coffee come in different flavors?

Can I have a discount code?

What can I do if my order is delayed or hasn't been sent our yet?

Are the accessories dishwasher safe?

Orders 📦

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

How can I update the products in my subscription?

How do I update my subscription address?

What should I do if I received an order confirmation for a subscription I was not aware I signed up for?

Can I change my subscription delivery address?

How do I update the payment method in my subscription?

Subscriptions 🚀

Are the ingredients safe?

Does it contain any calories?

Smart Coffee Ingredients

Where are your mushrooms sourced from?

How do the ingredients work?

Where is it made?

Ingredients & How It's Made🍄

How long does shipping take?

Where do you ship from?

What should I do if my order says delivered but I didn't receive it?

How do I find out which post office / packstation my order has been delivered to?

What should I do if my tracking hasn't updated?

Can I change my shipping address after I've placed an order?

I received the wrong product in my order, what should I do?

How do I cancel my order or subscription if it has already been processed or shipped?

Do you provide shipping options to locations outside of your standard delivery area?

Is your packaging recyclable?

What should I do if a product is not working after I received it?

My order has arrived damaged, what should I do?

Shipping & Delivery 🚚

Do you offer refunds or exchanges?

Money Back Guarantee

Returns ↩️

Is Smart Coffee Vegan friendly and dairy free?

Can I take your products while pregnant or breastfeeding?

Will your products show up or impact a drug test?

Can I take your products alongside prescription medication?

Are your products suitable for people with a nut allergy?

Are these 'magic' mushrooms?

Does this help with ADHD?

Are your products suitable for children?

Medical 🧠

What are HSA and FSA accounts?

How does using HSA/FSA save me money?

Can I use HSA/FSA with Neubrain?

Can I use HSA/FSA card on a one-time order?

How does HSA/FSA work for subscription orders?

How long does HSA or FSA reimbursement take?

How long does it take for me to receive my Letter of Medical Necessity?

Do I need to take Truemed’s survey every time I make a purchase from Neubrain?

What is a Letter of Medical Necessity, and how is this compliant?

When should I use my FSA/HSA dollars?

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still checkout with Truemed?

What if my reimbursement is rejected by my administrator?Updated 15 days ago