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Neubrain

Sorry about the mix-up! Here&apos;s what to do:<ul><li style="font-size: 16px;">Take a photo of what you received&#xA0;(including the shipping label if possible).</li><li style="font-size: 16px;">Email us&#xA0;at hi@neubrain.co with the photo and your order number.</li></ul> Once we verify the mistake, we&apos;ll send a free replacement of the correct product right away.Please feel free to keep the wrong item we sent -&#xA0;no need to ship it back. We typically respond within 48 hours.

Sorry about the mix-up! Here's what to do:. Once we verify the mistake, we'll send a free replacement of the correct product right away. Please feel free to keep the wrong item we sent - no need to ship it back. We typically respond within 48 hours.

I received the wrong product in my order, what should I do?

Shipping & Delivery 🚚

What is Smart Coffee?

How does it taste?

What's the best way to have Smart Coffee?

How long does it take for Smart Coffee to work?

What is the serving size for Smart Coffee?

Does the pouch come with a spoon?

Can I take Smart Coffee every day?

How will I feel when taking Smart Coffee?

Does the frother need batteries?

How To Enjoy 👅

Can I cancel or change my order after placing it?

I haven't received an order confirmation, what should I do?

Can I make a one time purchase?

Do you offer sample/trial packs?

Does Smart Coffee come in different flavors?

Can I have a discount code?

What can I do if my order is delayed?

Are the accessories dishwasher safe?

Orders 📦

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

How do I update my subscription? (products, address, payment, preferences)

I received an order confirmation for a subscription I didn't mean to start. What should I do?

Subscriptions 🚀

Are the ingredients safe?

Does it contain any calories?

Smart Coffee Ingredients

Where are your mushrooms sourced from?

How do the ingredients work?

Where is it made?

Ingredients & How It's Made🍄

How long does shipping take?

Where do you ship from?

What should I do if my order says delivered but I didn't receive it?

How do I find out which post office / packstation my order has been delivered to?

What should I do if my tracking hasn't updated?

Can I change my shipping address after placing an order?

How do I cancel my order or subscription if it has already been processed or shipped?

Do you provide shipping options to locations outside of your standard delivery area?

Is your packaging recyclable?

My frother (or other hardware) isn't working. What should I do?

My order has arrived damaged, what should I do?

What's your refund policy?

Returns ↩️

Is Smart Coffee Vegan friendly and dairy free?

Can I take your products while pregnant or breastfeeding?

Will your products show up or impact a drug test?

Can I take your products alongside prescription medication?

Are your products suitable for people with a nut allergy?

Are these 'magic' mushrooms?

Does this help with ADHD?

Are your products suitable for children?

Medical 🧠

What are HSA and FSA accounts?

How does using HSA/FSA save me money?

Can I use HSA/FSA with Neubrain?

Can I use HSA/FSA card on a one-time order?

How does HSA/FSA work for subscription orders?

How long does HSA or FSA reimbursement take?

How long does it take for me to receive my Letter of Medical Necessity?

Do I need to take Truemed’s survey every time I make a purchase from Neubrain?

What is a Letter of Medical Necessity, and how is this compliant?

When should I use my FSA/HSA dollars?

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still checkout with Truemed?

I received the wrong product in my order, what should I do?Updated 21 days ago