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Neubrain

Find answers to your questions about orders, subscriptions, shipping, and more. Get support fast with the Neubrain Help Center.

Neubrain Help Center | FAQs, Orders & Subscription Support

We’re getting your order ready to ship. Most orders are packed and shipped within 24 hours. You’ll receive a tracking update as soon as it’s on its way! 

In some cases, it may take up to 48 hours for this tracking to update.

Thank you for your patience! 😊

All subscription updates are self-serve in your subscriber portal. Log in here: Subscriber Login. From there you can:. Important: any changes you make will only apply to future orders. Orders that have already been placed will ship as scheduled, even

All subscription updates are self-serve in your subscriber portal. Log in here: <a href="https://drinkneubrain.com/a/loop_subscriptions/get-subscription-link">Subscriber Login</a> From there you can:<ul><li style="font-size: 16px;">Change your products or quantities.</li><li style="font-size: 16px;">Update your shipping address.</li><li style="font-size: 16px;">Update your payment method.</li><li style="font-size: 16px;">Change the date of your next delivery.</li><li style="font-size: 16px;">Pause or skip an upcoming order.</li></ul>&#xA0;Important:&#xA0;any changes you make will only apply to future orders. Orders that have already been placed will ship as scheduled, even if you make changes after.&#xA0;If you need help finding any of these options, email us at hi@neubrain.co and we&apos;ll point you in the right direction.

How do I update my subscription? (products, address, payment, preferences)

We're sorry to see you go! Cancelling your subscription is straightforward — you can do it yourself in the subscriber portal at any time. Log in here using the email associated with your original order: Subscriber Portal. Once logged in, you can canc

We&apos;re sorry to see you go! Cancelling your subscription is straightforward &#x2014; you can do it yourself in the subscriber portal at any time.&#xA0;<h3 id="how-to-cancel">How to cancel</h3>Log in here using the email associated with your original order: <a href="https://drinkneubrain.com/a/loop_subscriptions/get-subscription-link">Subscriber Portal</a>Once logged in, you can cancel your subscription with a single click.&#xA0;Cancellations must be done through the subscriber portal &#x2014;&#xA0;we&apos;re not able to cancel subscriptions over email or phone. If you have trouble accessing your account, our team is happy to walk you through the process. Email us at hi@neubrain.co.&#xA0;<h3 id="before-you-cancel-alternatives">Before you cancel: alternatives</h3>Inside your subscriber portal, you can also:<ul><li style="font-size: 16px;">Pause&#xA0;your subscription for up to 4 weeks.</li><li style="font-size: 16px;">Skip&#xA0;an upcoming delivery.</li><li style="font-size: 16px;">Reschedule&#xA0;the date of your next delivery.</li></ul>&#xA0;<h3 id="what-happens-when-you-cancel">What happens when you cancel</h3><ul><li style="font-size: 16px;">You won&apos;t be charged again or receive any further shipments.</li><li style="font-size: 16px;">Cancelling does NOT cancel any orders that have already been placed, those will still ship.</li><li style="font-size: 16px;">Loyalty points are forfeited at cancellation.</li><li style="font-size: 16px;">If you cancel before completing all 6 of your free gift orders, you&apos;ll lose any remaining gifts. (If you reactivate the same subscription later, you&apos;ll pick up where you left off.)</li></ul>&#xA0;For full details, see our <a href="https://drinkneubrain.com/policies/subscription-policy">Cancellation Policy</a>.

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