What's your refund policy?Updated 19 days ago

We want you to love Neubrain. If your first order isn't for you, we're happy to help. Here's how it works:

Eligibility

You may request a refund if:

• Your refund request is made within 30 days of your order date.
• The order is your first order with Neubrain (subscription refills are not eligible).
• You have not previously received a refund from us.

Refunds are limited to one per customer. Annual plans, subscription refills, and orders placed more than 30 days ago are not eligible for refund.

How to request a refund

Email us at [email protected] with your order number and a brief note about why you'd like a refund. We typically respond within 24 hours.

How refunds work

In most cases:

• We'll send you a prepaid return shipping label by email.
• Please ship back any unopened or sealed items, including any starter kit hardware in its original packaging. You can keep anything you've already opened.
• We'll refund your order total minus a return shipping fee and a 5% restocking fee.
• Refunds are processed once your return is received and inspected at our warehouse.

Timing

If no return is required, refunds are processed within a few days. If you're shipping items back, please allow 1-2 weeks from when you ship for the return to arrive and be processed, plus 5-10 business days for the refund to post on your statement.

For full details, see our Refund Policy.