What’s your return policy?Updated 2 months ago

We want you to love your Neubrain experience!

Our return policy allows for returns or exchanges on all first orders placed within the last 30 days. 

If you're not satisfied with your order, please reach out to us, and we'll be happy to assist with a return or exchange. Please note that subscription refills are not eligible for return, as our subscription portal is available for customers to manage or cancel at any time.

Special sale items, trials, and annual offers are not eligible for return.

If you'd like to start a return, please send us a message or email [email protected] with your account email and order number.

Once our returns department receives your returned item, you can expect your refund to be processed within 5 business days or fewer.